DELIVERY AND RETURN FAQ
What are the processing times for orders?
What are the delivery times for orders?
- When it comes to delivery outside of Montreal, packages are sent the same day they are prepared< /b> via Canada Post with a tracking number. Unfortunately, we cannot give you a delivery time given the situation.
- Your order may be sent in an envelope, especially for jewelry or a mask, without a tracking number . If this is a problem for you, please write us a comment in your order.
- For all deliveries in Montreal, we work with Montreal Bike Delivery. Parcels are delivered directly to you.
DO YOU OFFER IN-STORE PICKUP?
Is it possible to exchange an item or get a refund?
All clothing, accessories and jewelry sold at regular price are exchangeable or refundable in the form of a credit note according to the conditions in force. These terms are subject to change without notice.
Final sale for lingerie, swimwear and sale products.
Purchase in store:
- 10 days to claim an exchange, a credit note or a refund.
- 14 days after receipt of your order to claim an exchange, a credit note (in the form of a promo code).
Items on sale or on promotion are neither exchangeable nor refundable.
I want to return an item, what are the steps?
For any order placed online, you have 14 days after receipt of your order to return one or more items to us.
1 — CONTACT US
Write to us at email@example.com indicating the item you wish to return so that we can communicate to you a reference number.
2 — PREPARE YOUR PACKAGE
The item(s) to be returned must be unworn, unwashed and have their original label.
3 — SEND YOUR PACKAGE
At the following address:
Reference number sent by email
6583A St-Hubert, Montreal QC, H2S 2M5
Return costs are your responsibility.
4 — TRACK YOUR RETURN
Once we have received your package and verified that it complies with our return conditions, we will make the credit note in the form of a promo code or we will send the new item s it is an exchange. We will keep you informed of the procedure by email.
Can I make a return directly to the store?
If you wish, you can return your item to us free of charge.
It is best to write to us before your arrival to let us know, thank you in advance.