FAQs
DELIVERIES & RETURNS
For Christmas gifts you have until January 15th to make an exchange or receive a credit note.
Please note that no exchanges will be made on December 26th due to Boxing Day traffic.
For clothing, you always have 15 days to make an exchange or a credit note.
Sale or promotional items, cosmetics, and lingerie are neither exchangeable nor refundable.
You can go to the store to exchange it for free.
You are responsible for the return postage costs, but we will cover the shipping costs for the exchange.
1 — CONTACT US
Write to us at commande@belleetrebelle.ca indicating the item you wish to return so that we can provide you with a reference number .
2 — PREPARE YOUR PACKAGE
The item(s) to be returned must be unworn, unwashed and have their original tag attached.
3 — SEND YOUR PACKAGE
At the following address:
Reference number provided by email
Belle and Rebel Returns
6583A St-Hubert, Montreal QC, H2S 2M5
Return shipping costs are your responsibility.
4 — TRACK YOUR RETURN
Once we receive your package and verify that it meets our return conditions, we will issue the credit note.
or we will proceed to send the new item if it is a
exchange. We will keep you informed of the procedure by email.
Before any return or exchange, please write to us at commande@belleetrebelle.ca indicating your order number and the item concerned. We will send you the steps to follow as well as a reference number.
Orders for in-store pickup are prepared on the same day as the order.
Those that are sent are prepared 3 times a week.
If you want to receive your items before December 24th, we advise you to place your order before December 15th for delivery outside the Island of Montreal and before December 18th for delivery on the Island of Montreal .
Packages are shipped the same day they are prepared via various delivery companies; you will receive a tracking number by email. Delivery times may vary during peak periods and are not guaranteed.
Yes, you can pick up your order the same day directly in store.
In case of an error on an order or a defect on a purchase, please contact directly commande@belleetrebelle.ca
For any order placed online, you have a period of 15 days after receipt of your order to return one or more items to us. The return postage costs are your responsibility, but we take care of the exchange postage costs.
1 — CONTACT US
Write to us at commande@belleetrebelle.ca indicating the item you wish to return so that we can give you a reference number .
2 — PREPARE YOUR PACKAGE
The item(s) to be returned must be unworn, unwashed and have their original tag.
3 — SEND YOUR PACKAGE
To the following address:
Reference number communicated by email
Back Beautiful and Rebel
6583A St-Hubert, Montreal QC, H2S 2M5
Return costs are your responsibility.
4 — TRACK YOUR RETURN
Once we have received your package and checked that it complies with our return conditions, we will issue the credit note or we will send the new item if it is an exchange. We will keep you informed of the procedure by email.
Purchase in store :
- 15 days to claim an exchange, a credit note or a refund.
Online purchase :
- 14 days after receipt of your order to claim an exchange, a credit note (in the form of a promo code).
Items on sale or on promotion are neither exchangeable nor refundable.
If you wish, you can return your item to us free of charge .
It is preferable to write to us before your arrival to let us know, thank you in advance.
The following items are final sales: sale or promotional items, cosmetics, underwear, and swimwear. They are neither exchangeable nor eligible for a credit note.
No. No refunds are offered, in store or online.
Returns only entitle you to a credit note, usable on a future order.
The credit note is sent by email in the form of a promo code.
In the case of a defective item or an error on our part, please contact us at commande@belleetrebelle.ca so that we can quickly resolve the situation.
We can prepare a beautiful gift package for you with a receipt that doesn't show the amount. Simply let us know in the comments section when you place your order.
A size chart is available with each product. You can also write to us at commande@belleetrebelle.ca and we will reply as quickly as possible.